worksorder.aiProduct — communication
Every channel. One conversation.
SMS, WhatsApp, email and phone calls, connected to the same job. Give your team the conversation history wherever the customer replies.
WO-000118 — timeline
all channels
Tenant confirmed Wednesday 3–5pm
Photo of the fault received
Agent asked for the certificate
Contractor callback — summary filed
One thread against the job — office and agent see the same history.
01 - Channels
Every message stays with the job.
Tenants reply on whatever they have — a text, a WhatsApp, an email, a phone call. Every message is threaded against the work order with the full history, visible to the office and the AI agent alike. Numbers belong to the firm, not to an engineer's personal phone.
- SMS and WhatsApp, two-way
- Email on your own domain
- Calls with the same job context
- Every message on the job's timeline
WO-000118 — timeline
all channels
Tenant confirmed Wednesday 3–5pm
Photo of the fault received
Agent asked for the certificate
Contractor callback — summary filed
One thread against the job — office and agent see the same history.
02 - After hours
A 10pm question gets a 10pm answer.
Answer booking questions after hours using the live diary. The agent can offer another time within your rules, confirm the change and leave the conversation on the job for your team.
- Immediate replies, any hour
- Rebooking inside your rules
- Escalation to your team when needed
- Full transcript on the job by morning
SMS
22:04
hi, is the electrician still coming tomorrow? I need to leave at 5.
Yes — Dan is booked for 3–5pm tomorrow. I can also offer Thursday 9–12 if that suits you better.
Thursday morning would be better, thanks
Moved to Thursday, 9–12 with Dan. Your confirmation is on its way, and the diary is updated.
Rebooked at 22:05 · diary updated
03 - Voice
The phone is answered too.
Inbound calls are answered by the agent with the same context as every other channel — who's calling, which property, which job. Contractor callbacks and tenant queries get handled or routed, and the call lands on the job's timeline like any other message.
- Callers matched to their property and job
- Handled, or routed to the right person
- Call summaries on the timeline
- The office number, not a mobile
Incoming call
07··· ···123
Matched — tenant at 14 Mill Lane, Flat B
WO-000118 · EICR · booked Wed 3–5pm
Confirmed the visit, no change needed
Call summary filed on the job's timeline — the office reads it with the rest of the thread.
See it working
It starts with
one works order.
Start with a 10-minute introductory call about your business and the work you want to improve. If there’s a fit, we’ll arrange a one-hour session to scope your requirements and discuss a proposal.
Book a demo10 minutes · An introductory Google Meet call- ReceivedWorks order in01
- BookedTenant confirmed02
- CompletedSite records saved03
- InvoicedAgreed rates applied04